Shipping policy

Shipping & Delivery Policy

The Card Cellar – Shipping & Delivery

Last updated: 4 November 2026

At The Card Cellar, we understand how important your collectibles are. Whether you're ordering individual Pokémon cards, graded slabs, booster packs or sealed products, we take care to ensure every order is packaged securely and dispatched with care.

Our aim is to make sure your next chase arrives safely and in excellent condition.

1. Order Processing & Dispatch

Orders are normally processed within 1–3 working days following confirmation of payment.
Orders placed on weekends or UK bank holidays will normally be processed on the next working day.
During busy periods, promotional events or major product releases, dispatch times may be slightly longer.
Pre-orders will be dispatched in line with the advertised release date, subject to stock availability and supplier delivery.

You will receive an order confirmation once your purchase has been placed.

2. Shipping Methods

We use suitable UK postal and courier services depending on the size, weight and value of your order.

Available delivery options and prices will be displayed at checkout.

Depending on the order, delivery options may include:

Royal Mail standard delivery.
Royal Mail tracked services.
Signed-for delivery.
Courier delivery for larger or higher-value orders.

Where tracking is available, tracking information will be provided once your order has been dispatched.

3. Packaging & Protection

We take the protection of collectible trading cards seriously.

Our packaging methods are selected according to the type of product being shipped.

Single cards are packaged using suitable protective materials.
Graded slabs are securely protected to minimise movement and damage during transit.
Booster packs and sealed products are packaged to help protect their original condition.
Larger orders are packed using suitable protective outer packaging.

We aim to ensure all products leave The Card Cellar in the condition advertised.

4. Delivery Times

Estimated delivery times depend on the shipping service selected at checkout.

Delivery estimates are provided as a guide and are not guaranteed unless expressly stated.

Once an order has been handed to the delivery provider, delays may occur due to circumstances outside our control.

We will do our best to assist with any delivery issues.

5. Incorrect Delivery Information

Customers are responsible for ensuring that their delivery address is correct and complete when placing an order.

If you notice an error, please contact us as soon as possible.

Once an order has been dispatched, we may be unable to amend the delivery details.

We cannot guarantee successful delivery where incorrect or incomplete information has been supplied.

6. Lost, Delayed or Damaged Parcels

If your order has not arrived within the expected delivery timeframe, please contact us so we can investigate.

If your parcel arrives damaged, please:

Contact us as soon as reasonably possible.
Provide your order number.
Supply photographs of the damaged packaging and products where possible.
Retain the original packaging until the matter has been resolved.

We will investigate the issue with the relevant delivery provider and arrange an appropriate resolution in accordance with your statutory rights.

Responsibility for goods remains with The Card Cellar until they are received by you or your nominated recipient, unless you independently arrange a carrier not offered by us.

7. International Shipping

At present, our primary shipping service is focused on customers within the United Kingdom.

International delivery may be offered in the future or by arrangement.

Any applicable customs duties, import taxes or additional charges will be communicated where relevant.

8. Pre-Orders & Release Dates

Some Pokémon products may be available for pre-order before their official release.

Please be aware:

Release dates may change due to manufacturer or distributor delays.
Dispatch will take place once stock has been received.
We will communicate significant delays where reasonably possible.
If we cannot fulfil an order, we will contact you and arrange an appropriate refund.

We will never knowingly substitute a different product without your agreement.